Customer Relations Officer, IKEA Cheras

Ikano Bank AB; Kuala Lumpur; On-site; MYR 12,000 - 21,000; Part time

Job summary

IKEA Malaysia is seeking a friendly Customer Relations role to ensure a positive shopping experience for visitors and customers in Kuala Lumpur. You will help keep the department fast and efficient, handle issues with empathy, and support the store’s daily targets and processes.

Open to local candidates, this long-term part-time position requires weekend and public holiday shifts, and a disciplined, customer-focused approach to sustain repeat business and sales growth.

Qualifications

• Customer-focused, business-minded, and results-driven.
• Confident in approaching and speaking with customers.
• Well-disciplined, detail-oriented, and able to work in a fast-paced retail environment.

Responsibilities

• Ensure the department is fast and efficient for customers and cost-effective for the store.
• Handle customers’ issues efficiently and with empathy.
• Actively work towards fulfilling the store’s four tasks.

Skills

Customer service

Communication

Retail experience

Job description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Job Description

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalation a issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.

Qualifications

• Open to local candidates - Malaysian citizens
• Willing to work shifts, including weekends and public holidays.
• Looking for a long-term part-time role (more than 3 months).
• Confident in approaching and speaking with customers.
• Customer-focused, business-minded, and results-driven.
• Experience in a customer service or retail environment is an advantage.
• Interested in people’s everyday life at home and home furnishing.
• Well-disciplined, detail-oriented, and able to work in a fast-paced retail environment.

Additional Information

Please apply by 21-11-2026.

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