IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)

Ikano-Retail; Simpang Ampat; Vor Ort; MYR 14.000 - 21.000; Teilzeit

Zusammenfassung

IKEA Batu Kawan is seeking a Part Time Customer Relations Officer (Services) (20 Hours per week) to ensure a positive shopping experience for visitors. You will keep the department fast and efficient, handle customer issues with empathy, and support store operations during peak periods.

If you are cheerful, service-minded and comfortable with a busy retail environment, we invite you to apply. This role offers 20 hours per week with rotating shifts to cover peak times and holidays, contributing

Qualifikationen

• Experience in customer service preferred.
• Ability to handle customer complaints with empathy.
• Strong communication and teamwork skills.

Aufgaben

• Ensure a positive and joyful shopping experience for IKEA visitors.
• Maintain fast and efficient service for customers and store operations.
• Handle customer issues efficiently and with empathy.
• Work during peak periods including weekends and public holidays.

Kenntnisse

Customer service

Empathy

Communication

Teamwork

Problem solving

Jobbeschreibung

IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)

• Part-time
• Department: Customer Relations

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shiftsand support retail operations during peak periods on public holidays & weekends.

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