Guest Experience Specialist - Food & Beverage

Shangri-La Group; Kuala Lumpur; Presencial; MYR 25 000 - 36 000; Tempo integral

Resumo da oferta

Traders Hotel by Shangri-La in Kuala Lumpur is seeking a dynamic Service Associate in Food & Beverage to greet guests, take orders, and serve food and drinks, ensuring a pleasant dining experience. You will coordinate with the kitchen to ensure timely delivery and maintain area cleanliness.

The role requires 1+ year in hospitality or strong interest, with English and Malay proficiency and potential advantage for Mandarin, Korean, or Japanese language skills.

Qualificações

• At least 1 year of experience in a similar role or fresh graduates with strong hospitality interest.
• Pleasant appearance with strong interpersonal and communication skills.
• Proficient in English and Malay; knowledge of Mandarin, Korean, or Japanese is an added advantage.

Responsabilidades

• Welcome and escort guests to their tables in a courteous and professional manner.
• Accurately take food and beverage orders and input them into the system.
• Coordinate with the kitchen team to ensure timely and correct delivery of orders.
• Serve food and beverages efficiently, following service standards.
• Monitor assigned tables and ensure guest satisfaction throughout their dining experience.
• Maintain cleanliness and proper setup of the dining area before, during, and after service.

Conhecimentos

Interpersonal skills

Communication skills

English proficiency

Malay proficiency

Mandarin knowledge

Korean knowledge

Japanese knowledge

Descrição da oferta de emprego

Traders Hotel by Shangri-La in Kuala Lumpur is seeking a dynamic Service Associate in Food & Beverage to greet guests, take orders, and serve food and drinks, ensuring a pleasant dining experience. You will coordinate with the kitchen to ensure timely delivery and maintain area cleanliness.

The role requires 1+ year in hospitality or strong interest, with English and Malay proficiency and potential advantage for Mandarin, Korean, or Japanese language skills.