Guest Experience Captain - Service & Team Leader

Shangri-La Group; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Shangri-La Kuala Lumpur is seeking energetic hospitality professionals to join our service team. In this outlet, you will supervise daily restaurant operations, greet and seat guests, take orders, and ensure timely, courteous service in line with our standards.

With a Diploma or Certificate in Hospitality and at least two years in F&B service, you will lead by example, handle guest feedback professionally, coordinate with kitchen and stewarding, and uphold hygiene and safety policies while

Qualifications

• Diploma or Certificate in Hospitality preferred.
• Minimum 2 years F&B service experience, supervisory preferred.
• Knowledge of restaurant operations and service standards.
• Positive attitude, professional appearance and strong teamwork.

Responsibilities

• Ensure service standards are consistently maintained in the assigned outlet or station.
• Supervise and coordinate daily restaurant operations to ensure smooth service delivery.
• Greet, seat, and attend to guests in a professional and courteous manner.
• Take and monitor guest orders to ensure timely and accurate service.
• Handle guest feedback and complaints promptly, escalating issues when required.
• Maintain thorough knowledge of menu items, beverages, and service procedures.
• Ensure cleanliness, proper setup, and adequate supplies of service areas.
• Coordinate closely with Kitchen and Stewarding teams.
• Support outlet revenue through suggestive selling and excellent guest service.
• Monitor and control breakage and misuse of operating equipment.
• Train, coach, and supervise service staff to maintain performance standards.
• Ensure compliance with hygiene, safety, and company policies.
• Assist with inventory and other operational duties as assigned.

Skills

F&B service

Supervisory experience

Guest service

Communication skills

Leadership

Problem solving

Hygiene knowledge

Teamwork

Shift work

Education

Hospitality diploma/certificate

Job description

Shangri-La Kuala Lumpur is seeking energetic hospitality professionals to join our service team. In this outlet, you will supervise daily restaurant operations, greet and seat guests, take orders, and ensure timely, courteous service in line with our standards.

With a Diploma or Certificate in Hospitality and at least two years in F&B service, you will lead by example, handle guest feedback professionally, coordinate with kitchen and stewarding, and uphold hygiene and safety policies while