Assistant Outlet Manager

Shangri-La Group; Kuala Lumpur; Presencial; MYR 42 000 - 66 000; Tempo integral

Resumo da oferta

Traders Hotel by Shangri-La, located in Kuala Lumpur, seeks a dynamic Assistant Outlet Manager to oversee guest service, maintain food quality and safety standards, and lead staff training and development.

The role reports to the Outlet Manager in the Food & Beverage department, requiring a Diploma in Tourism/Hospitality/Hotel Management, strong English communication, beverage knowledge, and at least 3 years of experience in a similar capacity.

Qualificações

• Graduate with a Diploma in Tourism, Hospitality, or Hotel Management.
• Strong written and spoken English; knowledge of additional languages is a plus.
• Excellent beverage knowledge and serving skills.
• Minimum of 3 years of experience in a similar capacity.
• Outgoing, people-oriented, cooperative, and adaptable.
• Computer literate with flexible working hours.
• Malaysian citizen or permanent resident due to work permit restrictions.

Responsabilidades

• Implement service standards and procedures through training, supervision, and control.
• Collaborate with the Kitchen Chef on quality and cost control of food.
• Coordinate with HR to drive training and development for the F&B team.
• Post current information and standing instructions on the bulletin board.
• Maintain a positive leadership attitude to achieve goals.
• Follow FSMS/HACCP policies and procedures.
• Train the team to have thorough knowledge of food and beverage service techniques.

Conhecimentos

English proficiency

Beverage knowledge

Interpersonal skills

Formação académica

Diploma in Tourism/ Hospitality/ Hotel Management

Descrição da oferta de emprego

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department

Food & Beverage

Reports To

Outlet Manager

Job Summary

The Assistant Outlet Manager oversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skills And Qualification

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellent in Beverage knowledge.
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.