Guest Experience Specialist

Irama Dining Sdn Bhd; Penang; On-site; MYR 24,000 - 36,000; Full time

Job summary

Irama Dining Sdn Bhd in Penang is seeking a friendly, professional Waitstaff to greet guests, take orders, and serve food and beverages according to our standards.

You will ensure tables are well set, maintain dining area cleanliness, assist with opening/closing duties, and coordinate with kitchen and service teams to deliver smooth service while following hygiene and safety SOPs.

This role involves handling payments and assisting with additional tasks as directed by Supervisors or Managers.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take food and beverage orders accurately and efficiently.
• Serve food and beverages according to restaurant standards.
• Ensure tables are properly set, clean and ready for guests.
• Maintain cleanliness and organization of the dining area.
• Attend to guest requests, enquiries and complaints professionally.
• Process payments and issue receipts when required.
• Coordinate with kitchen and service team to ensure smooth operations.
• Assist with opening and closing duties.
• Follow company SOP, hygiene, food safety and service standards.
• Assist with other operational duties as assigned by the Supervisor or Manager.

Job description

Irama Dining Sdn Bhd in Penang is seeking a friendly, professional Waitstaff to greet guests, take orders, and serve food and beverages according to our standards.

You will ensure tables are well set, maintain dining area cleanliness, assist with opening/closing duties, and coordinate with kitchen and service teams to deliver smooth service while following hygiene and safety SOPs.

This role involves handling payments and assisting with additional tasks as directed by Supervisors or Managers.