Guest Experience Associate — Japanese Cuisine

Dreams Motorworks Pte Ltd; Ipoh; On-site; MYR 20,000 - 31,000; Full time

Job summary

Jora Malaysia in Ipoh, Malaysia seeks service staff to warmly greet guests, guide them to tables, and present menus with clear explanations of Japanese offerings.

You will take orders via POS, serve promptly, maintain dining area cleanliness, and collaborate with kitchen staff to ensure accurate orders. This role also includes opening and closing duties and knowledge of Japanese etiquette is valued.

Qualifications

• Greet customers warmly.
• Present menus and explain dishes, especially Japanese specialties.
• Take accurate food and beverage orders and input them into the POS system.
• Serve food and drinks promptly and professionally.
• Maintain knowledge of menu items and ingredients.
• Handle customer inquiries and complaints courteously and efficiently.
• Ensure tables are clean and properly set before seating.
• Assist in front-of-house and restocking duties.
• Collaborate with kitchen staff to ensure accurate orders.
• Perform opening and closing duties as required.

Responsibilities

• Greet customers warmly and guide them to their tables.
• Present menus and explain dishes, especially Japanese specialties.
• Take accurate food and beverage orders and input them into the POS system.
• Serve food and drinks promptly and professionally.
• Maintain knowledge of menu items, ingredients, and traditional Japanese dining etiquette.
• Handle customer inquiries and complaints courteously and efficiently.
• Ensure tables are clean and properly set before seating the next guests.
• Assist in restaurant cleanliness, including front-of-house and restocking stations.
• Collaborate with kitchen staff to ensure accurate and timely order fulfillment.
• Perform opening and closing duties as required.

Job description

Jora Malaysia in Ipoh, Malaysia seeks service staff to warmly greet guests, guide them to tables, and present menus with clear explanations of Japanese offerings.

You will take orders via POS, serve promptly, maintain dining area cleanliness, and collaborate with kitchen staff to ensure accurate orders. This role also includes opening and closing duties and knowledge of Japanese etiquette is valued.