Guest Experience Specialist

PARKROYAL SERVICED SUITES KUALA LUMPUR; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

PARKROYAL SERVICED SUITES KUALA LUMPUR is seeking a front office professional to ensure smooth guest check-ins/outs and outstanding service. You will handle reservations, respond to inquiries, process payments, and collaborate with other departments to maintain high hotel standards.

The role requires a Diploma/Certificate in Hospitality or related field, strong English, and flexibility to work shifts, including weekends and public holidays.

Qualifications

• Diploma or Certificate in Hospitality, Tourism, or a related field.
• Good command of English; additional language is a plus.
• Proficiency in Microsoft Office; knowledge of Opera Cloud is an advantage.
• Able to work shifts, weekends, and public holidays.
• Able to work independently and as a team player.

Responsibilities

• Handle check-ins and check-outs professionally and efficiently.
• Respond to guest inquiries and provide accurate information.
• Manage reservations and processing of payments.
• Coordinate with other departments to ensure smooth operations.
• Maintain hotel standards and guest experience throughout shifts.

Skills

Customer service

Hospitality

Front office

English proficiency

Team player

Independent worker

Microsoft Office

Education

Diploma/Certificate in Hospitality/Tourism

Tools

Opera Cloud

Microsoft Office

Job description

PARKROYAL SERVICED SUITES KUALA LUMPUR is seeking a front office professional to ensure smooth guest check-ins/outs and outstanding service. You will handle reservations, respond to inquiries, process payments, and collaborate with other departments to maintain high hotel standards.

The role requires a Diploma/Certificate in Hospitality or related field, strong English, and flexibility to work shifts, including weekends and public holidays.