Guest Experience Front Desk Associate

The Ascott Limited; Kuala Lumpur; On-site; MYR 32,000 - 52,000; Full time

Job summary

The Ascott Limited – Kuala Lumpur, Kuala Lumpur is seeking a Front Desk Associate / Guest Service Officer to deliver courteous reception, guest relations, and smooth front office operations in line with brand standards. You will be the first contact for guests, handle check-in and check-out, reservations, inquiries, and daily administrative tasks while maintaining a welcoming environment.

Diploma or degree in Hospitality or related field preferred; strong communication and interpersonal skills;

Qualifications

• Diploma or degree in Hospitality, Tourism, or related field.
• Prior front office or customer service experience is an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Manage front desk operations including check-in/check-out and cashiering.
• Provide courteous reception and guest relations to create a welcoming environment.
• Handle guest inquiries, reservations, and daily administrative tasks.
• Coordinate with other departments to fulfill guest requests and maintain records.

Skills

Communication skills

Interpersonal skills

Customer service

Microsoft Office

Education

Diploma or Degree in Hospitality/Tourism

Job description

The Ascott Limited – Kuala Lumpur, Kuala Lumpur is seeking a Front Desk Associate / Guest Service Officer to deliver courteous reception, guest relations, and smooth front office operations in line with brand standards. You will be the first contact for guests, handle check-in and check-out, reservations, inquiries, and daily administrative tasks while maintaining a welcoming environment.

Diploma or degree in Hospitality or related field preferred; strong communication and interpersonal skills;