Guest Experience Quality Lead

Moxy Putrajaya; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

MOXY Putrajaya is seeking a detail-oriented Quality Assurance Executive to champion brand standards, elevate guest satisfaction, and support day-to-day Executive Office operations. Reporting to the Hotel Manager, you will conduct audits, monitor guest feedback, prepare reports and dashboards, and coordinate internal audits and guest-experience programs.

The ideal candidate is organized, analytical, and proficient in MS Office, with experience in Brand Audits or Hospitality Administration

Qualifications

• Detail-oriented with strong organizational skills.
• Experience in QA, audits, or brand assessments preferred.
• Analytical mindset to identify opportunities for improvement.
• Proficient in MS Office; able to prepare reports and presentations.
• Experience in hospitality operations is a plus.

Responsibilities

• Support the Hotel Manager in monitoring quality and brand standards.
• Conduct quality audits and operational reviews across departments.
• Monitor guest feedback and survey results for improvements.
• Prepare reports, dashboards, and executive summaries for management.
• Coordinate internal audits and guest experience programs.
• Handle guest inquiries and communications professionally.

Skills

Attention to detail

Analytical thinking

Organizational skills

Communication skills

Education

Bachelor's degree in Hospitality

Tools

MS Office

Job description

MOXY Putrajaya is seeking a detail-oriented Quality Assurance Executive to champion brand standards, elevate guest satisfaction, and support day-to-day Executive Office operations. Reporting to the Hotel Manager, you will conduct audits, monitor guest feedback, prepare reports and dashboards, and coordinate internal audits and guest-experience programs.

The ideal candidate is organized, analytical, and proficient in MS Office, with experience in Brand Audits or Hospitality Administration