Guest Experience & Quality Control Lead

Exotravel; Malaysia; On-site; MYR 30,000 - 40,000; Full time

Benefits offered by this job

Paid maternity leave

Healthcare

Upskill opportunities

Job summary

Exotravel in Malaysia is seeking a dedicated Customer Care and Quality Control Officer to ensure outstanding support for guests and manage operations effectively. This role involves resolving customer service issues and leading quality control initiatives to maintain EXO's service standards.

The ideal candidate must have strong communication skills, a minimum of 2 years in customer service or hospitality, and be well-versed in operations management. Benefits include paid maternity leave, healthcare, and opportunities to enhance skills.

Qualifications

• Minimum of 2 years of experience in customer service, travel or hospitality industries.
• Excellent command of written and spoken English; Spanish or French is a plus.
• Ability to maintain composure during high-pressure situations.

Responsibilities

• Lead customer service issue resolution and guest support.
• Audit customer feedback and assess internal issues for improvement.
• Coordinate with suppliers to ensure high service standards.

Skills

Strong communication

Team management

Coaching skills

Crisis management

Familiarity with customer service platforms

Knowledge of travel destinations in Malaysia

Job description

Exotravel in Malaysia is seeking a dedicated Customer Care and Quality Control Officer to ensure outstanding support for guests and manage operations effectively. This role involves resolving customer service issues and leading quality control initiatives to maintain EXO's service standards.

The ideal candidate must have strong communication skills, a minimum of 2 years in customer service or hospitality, and be well-versed in operations management. Benefits include paid maternity leave, healthcare, and opportunities to enhance skills.