Quality Assurance Executive

Moxy Putrajaya; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

MOXY Putrajaya is seeking a detail-oriented Quality Assurance Executive to champion brand standards, elevate guest satisfaction, and support day-to-day Executive Office operations. Reporting to the Hotel Manager, you will conduct audits, monitor guest feedback, prepare reports and dashboards, and coordinate internal audits and guest-experience programs.

The ideal candidate is organized, analytical, and proficient in MS Office, with experience in Brand Audits or Hospitality Administration

Qualifications

• Detail-oriented with strong organizational skills.
• Experience in QA, audits, or brand assessments preferred.
• Analytical mindset to identify opportunities for improvement.
• Proficient in MS Office; able to prepare reports and presentations.
• Experience in hospitality operations is a plus.

Responsibilities

• Support the Hotel Manager in monitoring quality and brand standards.
• Conduct quality audits and operational reviews across departments.
• Monitor guest feedback and survey results for improvements.
• Prepare reports, dashboards, and executive summaries for management.
• Coordinate internal audits and guest experience programs.
• Handle guest inquiries and communications professionally.

Skills

Attention to detail

Analytical thinking

Organizational skills

Communication skills

Education

Bachelor's degree in Hospitality

Tools

MS Office

Job description

At Moxy, great guest experiences don't happen by chance. We're looking for a detail-oriented, proactive, and service-driven Quality Assurance Executive to champion brand standards, elevate guest satisfaction, and support the day-to-day operations of the Executive Office.

Reporting directly to the Hotel Manager, this role is responsible for monitoring service quality across all departments, supporting operational excellence initiatives, and assisting with administrative and coordination functions within the Executive Office. The ideal candidate is highly organized, analytical, and passionate about driving continuous improvement while ensuring the unique Moxy guest experience is consistently delivered.

What You'll Do

• Support the Hotel Manager in monitoring and driving overall hotel quality, service, and brand standards.
• Conduct quality assurance audits, inspections, and operational reviews across all hotel departments.
• Monitor guest feedback, satisfaction scores, online reviews, and survey results to identify opportunities for improvement.
• Track action plans and follow up with department leaders to ensure completion of quality initiatives.
• Prepare quality reports, presentations, dashboards, and operational summaries for management review.
• Coordinate and support internal audits, brand assessments, and guest experience programs.
• Serve as a point of contact for guest inquiries, requests, and escalated service concerns when required.
• Respond professionally to client and guest communications via phone and email.
• Assist in maintaining hotel records, databases, reports, and operational documentation.
• Prepare correspondence, letters, meeting minutes, reports, memos, and presentations for the Executive Office.
• Proofread and edit documents to ensure accuracy, consistency, and professionalism.
• Coordinate meetings, appointments, and other administrative activities for the Hotel Manager.
• Support cross-functional projects and initiatives that drive operational excellence and guest satisfaction.
• Maintain confidentiality of sensitive business, financial, guest, and associate information.
• Assist the Executive Office with daily administrative and operational requirements as needed.

What Makes You a Great Fit

• Strong attention to detail and commitment to maintaining high standards.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to prepare professional reports, presentations, and business correspondence.
• Comfortable working with data, performance metrics, and quality tracking tools.
• Ability to manage multiple priorities while meeting deadlines.
• Professional, discreet, and highly dependable.
• Previous experience in Brand Audits, Quality Assurance, Executive Office, Rooms Operations, or Hospitality Administration is preferred.

Why You'll Love MOXY

At Moxy, we challenge the status quo and create experiences that guests remember. As a Quality Assurance Executive, you'll play a vital role in shaping service excellence across the hotel while working closely with senior leadership to drive continuous improvement and operational success.

Ready to make a lasting impact on the guest experience and help shape the future of MOXY Putrajaya?