Guest Experience Concierge Lead

Moxy Putrajaya; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Moxy Putrajaya is seeking a charismatic Assistant Chief Concierge to elevate guest experiences through personalized service and local expertise. You will oversee daily concierge operations, coordinate requests, and collaborate with hotel teams to ensure seamless stays for all guests.

The role emphasizes problem-solving, strong communication, and the ability to manage multiple tasks in a fast-paced environment while maintaining brand standards and Marriott service values.

Qualifications

• Experience in Concierge, Guest Relations, Front Office, or Hospitality Operations preferred.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Knowledge of local destinations is an advantage.

Responsibilities

• Support the daily operations of the Concierge team and ensure exceptional guest service standards are maintained.
• Assist in creating personalized and memorable experiences for guests throughout their stay.
• Coordinate guest requests, transportation arrangements, restaurant reservations, local tours, and special services.
• Build strong relationships with guests and proactively anticipate their needs and preferences.
• Ensure guest information and special requests are communicated effectively to all relevant hotel departments prior to arrival.
• Collaborate closely with Front Office, Housekeeping, Food & Beverage, Engineering, and other departments to deliver seamless guest experiences.
• Assist in training, coaching, and motivating the Concierge team to achieve service excellence.
• Provide expert knowledge of local attractions, dining, entertainment, and cultural experiences.
• Handle guest feedback, resolve concerns professionally, and identify opportunities to exceed expectations.
• Support VIP arrivals, Marriott Bonvoy Elite recognition, and special guest arrangements.
• Maintain concierge records, guest profiles, and operational reports as required.
• Act as a role model for Moxy and Marriott service culture and brand standards.

Skills

Strong communication

Relationship-building

Problem-solving

Multitasking

Guest-focused service

Job description

Moxy Putrajaya is seeking a charismatic Assistant Chief Concierge to elevate guest experiences through personalized service and local expertise. You will oversee daily concierge operations, coordinate requests, and collaborate with hotel teams to ensure seamless stays for all guests.

The role emphasizes problem-solving, strong communication, and the ability to manage multiple tasks in a fast-paced environment while maintaining brand standards and Marriott service values.