Guest Experience Champion

2QYRP; Putrajaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Marriott International's Moxy Hotels in Putrajaya is seeking a Guest Experience Expert to welcome guests, respond to requests, and help ensure a memorable stay. You will answer calls, process wake-up requests, relay messages, and liaise with Bell, Housekeeping, and other departments to resolve issues.

The role involves guiding guests on local attractions, assisting with room service orders, and helping guests access internet and in-room entertainment while maintaining professional appearance and

Qualifications

• Education: High school diploma or GED or equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process all guest requests via telephone, email, chat, and mobile devices.
• Coordinate wake-up calls, messages, and directory assistance and route to appropriate departments.
• Provide information about room features, amenities, and local areas of interest.
• Assist guests with internet access and guestroom entertainment.

Education

High school diploma or GED

Job description

Marriott International's Moxy Hotels in Putrajaya is seeking a Guest Experience Expert to welcome guests, respond to requests, and help ensure a memorable stay. You will answer calls, process wake-up requests, relay messages, and liaise with Bell, Housekeeping, and other departments to resolve issues.

The role involves guiding guests on local attractions, assisting with room service orders, and helping guests access internet and in-room entertainment while maintaining professional appearance and