Guest Experience Officer - The Exchange, TRX

Lendlease; Kampung Malaysia Tambahan; On-site; MYR 42,000 - 62,000; Full time

Job summary

Lendlease in Malaysia's The Exchange TRX is seeking a Guest Experience Officer for our Premium Lounge, delivering warm, personalized service and a luxurious guest experience. You will provide concierge services, assist with dining reservations, shopping recommendations, and VIP support, while maintaining the highest standards of discretion and etiquette.

We encourage strong English skills and impeccable grooming in a luxury retail setting.

Qualifications

• Proven experience in hospitality, luxury retail, or high-end customer service.

Responsibilities

• Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
• Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
• Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
• Uphold discretion and professionalism when handling VIP and VVIP guests.
• Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.
• Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.
• Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

Skills

Hospitality experience

Luxury retail

Customer service

Food handling

Beverage etiquette

Grooming standards

English fluency

Multilingual

Shift flexibility

Job description

Lendlease is a real estate company with three deep capabilities – Investments, Development and Construction – which function individually to serve customers and markets but can easily function as one. We draw on this expertise to realise opportunities that create real value and returns for our partners and customers, as well as the communities who experience the places we shape.

Our investors and capital partners trust us as an active investment manager with an international remit. Through our development pipeline we create targeted, mixed-use projects in high-value markets, defined by large-scale urban renewal and long-term financial returns. Our construction capability continues our long-standing legacy as Australia’s most trusted construction partner. True collaboration and total certainty are foundations of every project we design and build.

For over 65 years, we continue to build the partnerships that lead to great investments and great places.

The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. Our mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park.

About The Role

Guest Experience Officer - Premium Lounge. In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting. Your duties include but not limited to:

• Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
• Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
• Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
• Uphold discretion and professionalism when handling VIP and VVIP guests.
• Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.
• Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.
• Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

About You

• Proven experience in hospitality, luxury retail, or high-end customer service.
• Strong knowledge of food handling and beverage service etiquette.
• Impeccable grooming and presentation, reflecting the standards of luxury hospitality.
• Strong English communication skills.
• Ability to communicate fluently is multiple languages will be an added advantage.
• Availability to work flexible hours, shifts, weekends, and public holidays as required.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.