Luxury Guest Experience Concierge (Premium Lounge)

Lendlease Corporation

Kuala Lumpur

On-site

MYR 45,000 - 78,000

Full time

8 days ago

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Job summary

Lendlease invites applications for the Guest Experience Officer - Premium Lounge at The Exchange, TRX in Kuala Lumpur. You will deliver world-class guest service, welcome guests warmly, and provide comprehensive concierge support in a luxury lounge setting.

The role requires discretion with VIP guests, strong English communication, and a flexible schedule across multiple locations within the mall. Multilingual ability is a plus for this premium guest experience team.

Qualifications

Proven experience in hospitality, luxury retail, or high-end customer service.
Strong knowledge of food handling and beverage service etiquette.
Impeccable grooming and presentation.
Strong English communication skills.
Ability to communicate fluently in multiple languages is a plus.

Responsibilities

Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
Uphold discretion and professionalism when handling VIP and VVIP guests.
Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.
Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.
Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.