Specialist, Event Management & Security (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

UEM Edgenta Berhad is seeking an experienced Events & Hospitality Manager to act as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality during events and visits.

You will plan and oversee high-profile events, coordinating with mall management and service providers to maintain luxury standards and top-tier guest experiences. A background in luxury hospitality and strong VIP engagement is essential.

Qualifications

• Bachelor’s degree in Hospitality, Event Management, Public Relations, or related discipline.
• Proven strong interpersonal and communication skills with VIPs and stakeholders.
• Experience planning and executing large-scale events at premium venues.
• High attention to detail and excellent organizational skills.
• Proficiency in MS Office; CRM or event management systems preferred.
• Flexible to work weekends, public holidays, or extended hours.

Responsibilities

• Serve as the primary liaison between the company, tenants, and VIP guests, ensuring hospitality excellence and smooth coordination during events and visits.
• Plan, coordinate, and oversee high-profile events, VIP visits, and hospitality activities with top-tier presentation and service quality.
• Collaborate with mall management, tenants, and service providers to maintain luxury standards for environment and guest experiences.
• Supervise frontline and concierge teams to ensure a professional, welcoming guest experience.
• Coordinate with security, housekeeping, and maintenance for readiness, cleanliness, and safety of areas.
• Manage event logistics including venue setup, crowd control, access management, and liaison with vendors and decorators.
• Support marketing and communications teams in executing mall campaigns and tenant-led activities.
• Address guest feedback and VIP complaints promptly to protect premium reputation.
• Maintain relationships with government bodies and corporate partners for event approvals and arrangements.
• Prepare post-event reports and recommendations for continuous improvement.

Skills

Strong communication

Event planning

Attention to detail

MS Office

CRM experience

Weekend flexibility

Education

Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline

Tools

CRM software

Event management systems

Job description

• Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
• Plan, coordinate, and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort, and service quality.
• Work closely with mall management, tenants, and service providers to ensure the facility environment and customer experience meet luxury standards.
• Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
• Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
• Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
• Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
• Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation.
• Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
• Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.

Requirements

• Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline.
• Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
• Strong interpersonal and communication skills: confident, articulate, and well-groomed, with the ability to engage with VIPs and senior stakeholders.
• Proven experience in planning and executing large-scale events and managing guest experiences at a premium venue.
• High attention to detail with excellent organizational and problem-solving abilities.
• Proficiency in MS Office; experience with CRM or event management systems is an advantage.
• Flexible to work on weekends, public holidays, or extended hours during special events.