Luxury Guest Experience Concierge - Premium Lounge

Lendlease; Kampung Malaysia Tambahan; Vor Ort; MYR 42.000 - 62.000; Vollzeit

Zusammenfassung

Lendlease in Malaysia's The Exchange TRX is seeking a Guest Experience Officer for our Premium Lounge, delivering warm, personalized service and a luxurious guest experience. You will provide concierge services, assist with dining reservations, shopping recommendations, and VIP support, while maintaining the highest standards of discretion and etiquette.

We encourage strong English skills and impeccable grooming in a luxury retail setting.

Qualifikationen

• Proven experience in hospitality, luxury retail, or high-end customer service.

Aufgaben

• Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
• Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
• Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
• Uphold discretion and professionalism when handling VIP and VVIP guests.
• Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy.
• Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required.
• Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule.

Kenntnisse

Hospitality experience

Luxury retail

Customer service

Food handling

Beverage etiquette

Grooming standards

English fluency

Multilingual

Shift flexibility

Jobbeschreibung

Lendlease in Malaysia's The Exchange TRX is seeking a Guest Experience Officer for our Premium Lounge, delivering warm, personalized service and a luxurious guest experience. You will provide concierge services, assist with dining reservations, shopping recommendations, and VIP support, while maintaining the highest standards of discretion and etiquette.

We encourage strong English skills and impeccable grooming in a luxury retail setting.