Guest Experience Leader — Front Desk & Service

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 27,000 - 48,000; Full time

Job summary

Le Méridien Hotels & Resorts in Sepang, Malaysia, is seeking a motivated Non-Management Front Desk Associate to process guest check-ins, verify identities, manage payments, issue room keys, and maintain accurate accounts. You will balance cash, prepare daily reports, and provide guests with directions and local information.

The role requires at least 1 year of related experience and a high school diploma or GED.

Qualifications

• Education: High school diploma or GED.
• Related work experience: at least 1 year.
• Supervisory experience: at least 1 year.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Set up accurate accounts for each guest and enter Marriott Rewards information.
• Ensure rates match market codes, secure payment prior to issuing room key, document exceptions.
• Balance and drop receipts; count and secure bank at beginning and end of shift.
• Provide guests with directions and local information; follow up to ensure requests are met.
• Enter and locate information using computers/POS systems.

Education

High school diploma or GED

Job description

Le Méridien Hotels & Resorts in Sepang, Malaysia, is seeking a motivated Non-Management Front Desk Associate to process guest check-ins, verify identities, manage payments, issue room keys, and maintain accurate accounts. You will balance cash, prepare daily reports, and provide guests with directions and local information.

The role requires at least 1 year of related experience and a high school diploma or GED.