Guest Experience Lead

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

Le Méridien is hiring in Sepang, Putrajaya for a Non-Management Front Desk/Guest Services role. You will process check-ins, verify identity and payment, assign rooms, and issue keys while ensuring rate accuracy and guest satisfaction.

You will also handle rewards data, balance cash, and prepare daily reports. The position requires a courteous, professional demeanor and the ability to coordinate with various hotel departments to meet guest needs.

Qualifications

• High school diploma or GED.
• At least 1 year of related work experience.
• Supervisory experience: at least 1 year.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room and issuing room key.
• Enter Marriott Rewards information and ensure rates match market codes; document any exceptions.
• Balance and drop receipts; prepare daily reports/logs; provide directions and property information to guests.
• Assist management in training and coaching employees; maintain professional conduct and guest service standards.
• Respond to guest requests and coordinate with staff to fulfill needs.

Education

High school diploma or GED equivalent

Job description

Le Méridien is hiring in Sepang, Putrajaya for a Non-Management Front Desk/Guest Services role. You will process check-ins, verify identity and payment, assign rooms, and issue keys while ensuring rate accuracy and guest satisfaction.

You will also handle rewards data, balance cash, and prepare daily reports. The position requires a courteous, professional demeanor and the ability to coordinate with various hotel departments to meet guest needs.