Guest Experience Lead — Elevate Service & Satisfaction

Le Méridien Hotels & Resorts; Kampung Malaysia Tambahan; Presencial; MYR 26.000 - 42.000; Jornada completa

Descripción de la vacante

Le Méridien Kuala Lumpur is seeking a Front Desk Associate (Non-Management) for a full-time role. You will welcome guests, perform check-ins, verify identities, manage payments, and issue room keys while ensuring accurate guest accounts and helpful service.

Strong communication and professional appearance are essential. Responsibilities include balancing daily cash, preparing reports, assisting guests with directions, and coordinating with staff to fulfill guest requests.

Formación

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsabilidades

• Process guest check-ins and verify guest identity.
• Set up accurate accounts and issue room keys.
• Enter billing information and process payments and vouchers.
• Balance cash and prepare daily cashier reports at shift end.
• Assist management with training, coaching and guest service improvements.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Le Méridien Kuala Lumpur is seeking a Front Desk Associate (Non-Management) for a full-time role. You will welcome guests, perform check-ins, verify identities, manage payments, and issue room keys while ensuring accurate guest accounts and helpful service.

Strong communication and professional appearance are essential. Responsibilities include balancing daily cash, preparing reports, assisting guests with directions, and coordinating with staff to fulfill guest requests.