Guest Experience Lead – Theme Park Outlet Operations

Only World Group; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Only World Group is seeking a capable supervisor to manage daily operations across theme parks or family entertainment centers. You will oversee opening/closing, safety, guest interactions, and event execution, ensuring high standards of service and efficiency.

The role requires 2+ years in supervisory or fast-paced environments, with strong leadership, communication, and POS experience. Flexibility for weekend shifts and peak periods is essential.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality, Leisure & Recreation, Sports Management, Business Administration, or related field.
• Equivalent hands-on operational experience will be considered.

Responsibilities

• Oversee daily floor operations and staff allocation.
• Lead and coach front-line team; ensure high morale and discipline.
• Handle guest inquiries, escalations and service recovery.
• Drive cash handling, ticketing and POS accuracy; report performance.

Skills

Team leadership

Customer service

Communication

Education

Diploma or Bachelor’s degree in Hospitality/Related field

Tools

POS

Inventory management

Excel

Word

Job description

Only World Group is seeking a capable supervisor to manage daily operations across theme parks or family entertainment centers. You will oversee opening/closing, safety, guest interactions, and event execution, ensuring high standards of service and efficiency.

The role requires 2+ years in supervisory or fast-paced environments, with strong leadership, communication, and POS experience. Flexibility for weekend shifts and peak periods is essential.