Front Office Leader — Guest Services & Operations

Moxy Hotels; Putrajaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Moxy Hotels in Putrajaya, Malaysia is seeking a Front Office Manager to oversee all front office functions including Bell Staff, Switchboard, Front Desk and Retail/Gift Shop. As a department head, you will work with managers to ensure smooth arrivals and departures and drive guest satisfaction while maximizing department performance.

The ideal candidate has a high school diploma or GED with several years in guest services or a related field, or a 2-year degree with relevant experience.

Qualifications

• Minimum 4 years of experience in guest services, front desk, or related area.
• Alternate path: 2-year degree plus 2 years of relevant experience.
• Proven leadership and guest service excellence.

Responsibilities

• Leads and supervises the Front Office team across all functions.
• Ensures smooth guest arrivals/departures and maintains high service standards.
• Manages day-to-day operations and monitors performance against goals.
• Drives guest satisfaction and financial performance of the department.
• Maintains compliance with policies and supports staff development.

Skills

Staff leadership

Front office operations

Communication

Guest services

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Moxy Hotels in Putrajaya, Malaysia is seeking a Front Office Manager to oversee all front office functions including Bell Staff, Switchboard, Front Desk and Retail/Gift Shop. As a department head, you will work with managers to ensure smooth arrivals and departures and drive guest satisfaction while maximizing department performance.

The ideal candidate has a high school diploma or GED with several years in guest services or a related field, or a 2-year degree with relevant experience.