Guest Experience Front Desk Assistant

SENI PUJAAN SDN BHD; Malacca City; On-site; MYR 20,000 - 29,000; Full time

Job summary

Imperial Heritage Hotel Melaka is seeking a Front Office Assistant to warmly greet guests, manage check-ins/check-outs, and handle reservations. You will coordinate with housekeeping to ensure room readiness and provide exceptional service.

Applicants should have customer service experience, strong English communication, and proficiency in hotel software (PMS). The role requires calmness under pressure and excellent organizational abilities, with a professional, guest-focused demeanor.

Qualifications

• Previous front office or customer service experience is preferred.
• Strong English communication, often a second language.
• Proficiency in Microsoft Office and hotel software (PMS).
• Strong organizational skills and a professional appearance.
• Ability to remain calm under pressure and handle emergencies.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs.
• Handle reservations and inquiries via phone, email, or in-person.
• Coordinate with housekeeping to ensure room readiness and resolve guest issues.
• Answer calls, relay messages, and coordinate with staff for special requests.
• Maintain composure during busy periods and address complaints promptly.

Skills

Customer service

Clear communication

Organizational skills

Under pressure

Tools

Microsoft Office

PMS

Job description

Imperial Heritage Hotel Melaka is seeking a Front Office Assistant to warmly greet guests, manage check-ins/check-outs, and handle reservations. You will coordinate with housekeeping to ensure room readiness and provide exceptional service.

Applicants should have customer service experience, strong English communication, and proficiency in hotel software (PMS). The role requires calmness under pressure and excellent organizational abilities, with a professional, guest-focused demeanor.