Guest Experience Coordinator - Front Desk

Eco Pine Garden Hotel; Kuching; On-site; MYR 20,000 - 31,000; Full time

Job summary

Eco Pine Garden Hotel in Kuching, Malaysia, seeks a friendly receptionist to welcome guests and manage the front desk. You will answer phone calls, handle reservations, assist guests with inquiries, and coordinate check-ins and check-outs with efficiency and a smile.

The ideal candidate communicates clearly, delivers courteous service, and supports administrative tasks to ensure a smooth guest experience in a busy hotel environment.

Qualifications

• Must have excellent communication and customer service abilities.
• Experience in front desk or hospitality preferred.
• Able to manage multiple tasks with a positive attitude.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Answer phone calls, respond to inquiries and pass information.
• Coordinate reservations and guest requests efficiently.
• Maintain front-desk administrative tasks and records.
• Present a friendly, professional image at all times.

Skills

Communication skills

Customer service

Front desk

Guest inquiries

Reservations handling

Job description

Eco Pine Garden Hotel in Kuching, Malaysia, seeks a friendly receptionist to welcome guests and manage the front desk. You will answer phone calls, handle reservations, assist guests with inquiries, and coordinate check-ins and check-outs with efficiency and a smile.

The ideal candidate communicates clearly, delivers courteous service, and supports administrative tasks to ensure a smooth guest experience in a busy hotel environment.