Guest Experience Concierge & Luggage Specialist

Accor; Johor Bahru; On-site; MYR 26,000 - 38,000; Full time

Job summary

Accor’s Novotel Johor Bahru City Centre is seeking a friendly Bellman/Valet to welcome guests and assist with parking, luggage, and transport within the hotel. You will be part of a team ensuring smooth operations, guest safety, and high service standards in a busy city-center hotel.

Join us to deliver gracious hospitality, coordinate with security and other departments, and provide accurate information about hotel facilities and local attractions.

Qualifications

• Passion for guest service and hospitality excellence.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and problem-solving abilities.
• Clear presentation and communication with guests and colleagues.
• Reliable, responsible, and able to work as part of a team.

Responsibilities

• Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
• Inform guests of vehicle parking procedures.
• Attend daily event briefings with Bell Captain and be familiar with regular guests.
• Be knowledgeable about hotel facilities and city activities to provide accurate information.
• Assist Valet Parkers with issuing valet tickets.
• Direct traffic flow at hotel driveways for safety.
• Coordinate with security on safety procedures.
• Handle guests’ luggage promptly and safely.
• Deputize for Bellmen when needed in retrieving/loading guest items from vehicles.
• Load luggage onto a bell cart and transport to the lobby.
• Ensure correct luggage is loaded/unloaded with guests and confirm counts.
• Respond to queries positively and follow safety and department policies.

Skills

Passion for Guest Service

Highly organized

Strong interpersonal

Excellent communication

Highly responsible

Team player

Calm under pressure

Job description

Accor’s Novotel Johor Bahru City Centre is seeking a friendly Bellman/Valet to welcome guests and assist with parking, luggage, and transport within the hotel. You will be part of a team ensuring smooth operations, guest safety, and high service standards in a busy city-center hotel.

Join us to deliver gracious hospitality, coordinate with security and other departments, and provide accurate information about hotel facilities and local attractions.