Guest Experience Bellman - Welcome & Luggage Concierge

EVOLVELAND BHD.; Miri; On-site; MYR 24,000 - 36,000; Full time

Job summary

EVOLVELAND BHD. is seeking a Front Office/Guest Services staff member in Malaysia to greet guests, assist with driveway management, and deliver personalised service. The role requires open communication, strong guest interaction, and timely reporting of security concerns.

Candidates should maintain a neat appearance, be familiar with hotel services, and participate in trainings and briefings as required to ensure memorable hospitality experiences for guests.

Qualifications

• Greet and assist guests with information and directions.
• Maintain a clean, organized entrance and baggage area.
• Log daily tasks accurately in duty logbooks.

Responsibilities

• Greet and welcome guests at the main entrance.
• Assist in driveway management and opening/closing doors for guests.
• Provide timely information and assistance to guests as needed.
• Remember and greet repeat guests to deliver personalised service.
• Ensure newspapers are delivered to guest rooms as assigned.
• Alert Security or Duty Manager to any suspicious activity.
• Maintain knowledge of hotel services, fire and life safety procedures.
• Attend briefings and maintain a professional uniform and appearance.

Skills

Guest service

Front desk

Communication

Teamwork

Job description

EVOLVELAND BHD. is seeking a Front Office/Guest Services staff member in Malaysia to greet guests, assist with driveway management, and deliver personalised service. The role requires open communication, strong guest interaction, and timely reporting of security concerns.

Candidates should maintain a neat appearance, be familiar with hotel services, and participate in trainings and briefings as required to ensure memorable hospitality experiences for guests.