Guest Experience Concierge - Create Memorable Stays

Sheraton Hotels & Resorts; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sheraton Hotels & Resorts in Johor Bahru seeks a Guest Experience Expert to ensure memorable stays through proactive guest interactions and a hands-on approach to service. You will assist guests, handle requests, and support front-of-house operations to deliver a smooth check-in/check-out experience.

We value teamwork, professionalism, and a commitment to hospitality. Join a global brand that invites you to be part of The World's Gathering Place, delivering thoughtful service across our

Qualifications

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver guest experiences by assisting guests with requests and guiding them through their stay.
• Process operational needs, complete reports, and share highlights of the local area to guests.
• Maintain professional appearance and adhere to company policies and procedures.
• Support front-of-house operations to ensure smooth check-in/check-out experiences.

Education

High school diploma or G.E.D. equivalent

Job description

Sheraton Hotels & Resorts in Johor Bahru seeks a Guest Experience Expert to ensure memorable stays through proactive guest interactions and a hands-on approach to service. You will assist guests, handle requests, and support front-of-house operations to deliver a smooth check-in/check-out experience.

We value teamwork, professionalism, and a commitment to hospitality. Join a global brand that invites you to be part of The World's Gathering Place, delivering thoughtful service across our