Guest Experience Expert - Renaissance Johor Bahru

Renaissance Hotels; Johor Bahru; On-site; MYR 40,000 - 76,000; Full time

Job summary

Renaissance Hotels in Johor Bahru is seeking a Guest Experience Expert to guide guests through their stay and deliver memorable service. You will be on your feet, support check-in/out, address requests, complete reports, and share local highlights with guests.

Our team emphasizes safety, confidentiality, and professional appearance, with a hands-on approach to daily tasks and staying on brand. This is a full-time, on-site role at No 2 Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guest Experience Experts take initiative to deliver a wide range of services guiding guests through their entire stay.
• Handle check-in/check-out, process operational needs, address guest requests, complete reports.
• Maintain safety, confidentiality, and professional appearance; uphold quality standards and comply with policies.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number26130910
• Job CategoryRooms & Guest Services Operations
• LocationNo 2 Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru Johor 81750, Malaysia VIEW ON MAP
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.