Guest Experience Agent (Receptionist)

Iconic Hotel Penang; Seberang Perai; On-site; MYR 36,000 - 42,000; Full time

Job summary

Iconic Hotel Penang is seeking a Front Office professional to warmly welcome guests, manage check-in/check-out, and handle inquiries with courtesy. You will maintain guest records and coordinate with hotel departments to ensure smooth operations and exceptional experiences.

Ideal candidates have strong communication skills in English and Bahasa Malaysia, are well-groomed, customer-oriented, and able to work shifts, including weekends and public holidays. Fresh graduates are welcome to apply.

Qualifications

• Minimum SPM or equivalent; a diploma in Hospitality Management is an advantage.
• Fresh graduates are encouraged to apply.
• Strong English and Bahasa Malaysia communication.

Responsibilities

• Welcome guests warmly and provide a professional, personalized check‑in and check‑out experience.
• Handle guest enquiries, requests, and complaints promptly and courteously.
• Manage room reservations, guest registration, billing, and payment procedures accurately.
• Maintain accurate guest records and ensure smooth communication with other hotel departments.
• Anticipate guest needs and deliver exceptional guest experiences in line with hotel brand standards.
• Assist with concierge services and provide information on hotel facilities and local attractions.
• Ensure guest satisfaction and contribute to positive guest feedback and loyalty.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Bahasa Malaysia proficiency

Education

SPM or equivalent

Diploma in Hospitality Management

Job description

Job Responsibilities

• Welcome guests warmly and provide a professional, personalized check‑in and check‑out experience.
• Handle guest enquiries, requests, and complaints promptly and courteously.
• Manage room reservations, guest registration, billing, and payment procedures accurately.
• Maintain accurate guest records and ensure smooth communication with other hotel departments.
• Anticipate guest needs and deliver exceptional guest experiences in line with hotel brand standards.
• Assist with concierge services and provide information on hotel facilities and local attractions.
• Ensure guest satisfaction and contribute to positive guest feedback and loyalty.

Job Requirements

• Minimum SPM or equivalent; a diploma in Hospitality Management is an advantage.
• Fresh graduates are encouraged to apply.
• Excellent communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia; additional languages are an advantage.
• Well‑groomed, customer‑oriented, and able to work shifts, weekends, and public holidays.
• Previous experience in Front Office or a similar hospitality role is an added advantage.