Growth & Training Solutions Lead

Zurich; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Zurich in Kuala Lumpur seeks a Training Solutions Advisor to identify training needs of business customers and deliver a wide spectrum of training solutions, including advice to solve problems or improve business outcomes.

You will facilitate licensing appointments for insurance products, contribute to training manuals and coverage brochures, build strong customer relationships, and lead short-term projects to drive service improvements.

Qualifications

• Identify training needs for business customers.
• Provide advice to enable customers to solve problems or improve business.
• Develop training materials and manuals related to products and services.

Responsibilities

• Facilitate licensing appointment process for insurance licenses.
• Provide input for training manuals, brochures, and related matters.
• Provide technical advice to enable customers to solve problems or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers.
• Anticipate customer needs and monitor trends to recommend changes.
• Resolve technical issues within function or unit.
• Analyze needs and develop and recommend improvements to processes, customer service or products.
• Lead short-term (3 to 9 months), defined scope projects.

Skills

Product Line knowledge

Sales Channels knowledge

Understanding Customer Needs

Customer Centricity

Job description

Zurich in Kuala Lumpur seeks a Training Solutions Advisor to identify training needs of business customers and deliver a wide spectrum of training solutions, including advice to solve problems or improve business outcomes.

You will facilitate licensing appointments for insurance products, contribute to training manuals and coverage brochures, build strong customer relationships, and lead short-term projects to drive service improvements.