Insurance Solutions & Sales Specialist

Zurich Insurance; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Zurich Insurance in Kuala Lumpur, Malaysia, seeks a results-driven sales professional to sell insurance products to customers and small businesses via phone and email. You will identify customer needs and take action to contribute to business development and the enhancement of Zurich's products, services, and processes.

You will act as the primary entry point for customers, resolve and/or escalate issues, and ensure service delivery meets expectations across the customer journey, including

Qualifications

• Sells propositions to new and existing clients.
• Resolves customer issues and oversees service delivery to ensure satisfaction at all stages (claims, invoicing).
• Demonstrates strong customer interaction skills and understands customer needs.

Responsibilities

• Sells the organization's propositions to new and existing clients.
• Acts as the entry point for customers into Zurich, ensuring a positive customer experience and escalating issues as needed.
• Identifies customer needs and advises on propositions; cross-sell where appropriate.
• Ensures quotations are issued promptly and accurately, maintaining data integrity in systems.
• Adheres to local standards and processes while supporting marketing campaigns and product/service enhancements.
• Collaborates with other units and participates in projects as needed.

Job description

Zurich Insurance in Kuala Lumpur, Malaysia, seeks a results-driven sales professional to sell insurance products to customers and small businesses via phone and email. You will identify customer needs and take action to contribute to business development and the enhancement of Zurich's products, services, and processes.

You will act as the primary entry point for customers, resolve and/or escalate issues, and ensure service delivery meets expectations across the customer journey, including