Global Learning & Transformation Lead

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a Training Lead to identify and analyze training needs and to design, develop and deliver a wide spectrum of training solutions for agents and other business customers.

You will collaborate with underwriting to ensure licensing compliance, manage training materials and measure effectiveness, and drive impactful learning initiatives aligned with business goals.

Qualifications

• Knowledge of product line requirements and how to apply them to training.
• Familiarity with sales channels and how training supports channel effectiveness.
• Understanding customer needs to tailor training programs.

Responsibilities

• Identify and analyze training needs.
• Design, develop and deliver a wide spectrum of training solutions, including online training and webinars.
• Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
• Work with Underwriting to ensure compliance with underwriting guidelines and audits.
• Work with customers when needed to follow proper licensing procedures.
• Manage the development and distribution of material brochures.
• Enhance business through consulting with key customers.
• Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
• Diagnose and develop expert recommendations to solve unique business unit and customer problems.
• Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
• Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Skills

Knowledge of Product Line

Knowledge of Sales Channels

Understanding Customer Needs

Customer Centricity

Job description

Zurich Life Insurance Malaysia Berhad is seeking a Training Lead to identify and analyze training needs and to design, develop and deliver a wide spectrum of training solutions for agents and other business customers.

You will collaborate with underwriting to ensure licensing compliance, manage training materials and measure effectiveness, and drive impactful learning initiatives aligned with business goals.