Agent Training & Digital Transformation Lead

Zurich; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zurich is seeking a Training Manager to identify and analyze training needs for agents and business customers in Kuala Lumpur. You will design, develop and deliver a broad range of training solutions, including online modules and webinars, and measure the effectiveness of interventions while ensuring alignment with underwriting guidelines.

You will collaborate with underwriting and key customers to improve licensing processes and drive business performance through expert recommendations and

Qualifications

• Knowledge of product lines.
• Understanding customer needs and selling effectively.
• Ability to map customer journeys and offer relevant solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Manage training for agents and business customers.
• Identify and analyze training needs.
• Design and deliver online training and webinars.
• Evaluate training impact and report outcomes.

Skills

Product line knowledge

Sales channels

Understanding customer needs

Customer centricity

Business acumen

Change management

Customer service

Effective communication

Job description

Zurich is seeking a Training Manager to identify and analyze training needs for agents and business customers in Kuala Lumpur. You will design, develop and deliver a broad range of training solutions, including online modules and webinars, and measure the effectiveness of interventions while ensuring alignment with underwriting guidelines.

You will collaborate with underwriting and key customers to improve licensing processes and drive business performance through expert recommendations and