Growth & Training Lead: Customer Solutions & Licensing

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Monthly Incentive

Miscellaneous allowance

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a proactive professional to identify and analyze the training needs of business customers, delivering a wide spectrum of training solutions and providing advice to enable customers to solve problems or improve business performance.

You will assess gaps, design interventions, and collaborate with product and sales teams to tailor programmes that drive results across markets.

Qualifications

• Knowledge of Product Line
• Knowledge of Sales Channels
• Understanding Customer Needs
• Customer Centricity
• Business Acumen
• Change Management
• Customer Service
• Effective Communication
• Problem Solving
• Relationship Management

Responsibilities

• Facilitate licensing appointment process for companies/individuals needing insurance licenses
• Provide input for training manuals, brochures and related materials
• Provide technical advice to help customers solve problems or improve business
• Develop and maintain positive customer relationships through regular meetings when no initiative is underway
• Anticipate customer needs and monitor trends to recommend changes
• Resolve technical issues within the function or unit
• Analyze needs and develop improvements for processes, customer service or products
• Lead short-term (3 to 9 months) projects

Skills

Product knowledge

Sales channels

Understanding customer needs

Customer centricity

Business acumen

Change management

Customer service

Effective communication

Problem solving

Relationship management

Job description

Zurich Life Insurance Malaysia Berhad is seeking a proactive professional to identify and analyze the training needs of business customers, delivering a wide spectrum of training solutions and providing advice to enable customers to solve problems or improve business performance.

You will assess gaps, design interventions, and collaborate with product and sales teams to tailor programmes that drive results across markets.