Bancassurance Tech, Ops & Prod - Customer & Projects Lead

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a results-driven professional to actively manage daily work processes within a designated territory and to build profitable relationships with customers in a supportive, compliance-driven environment.

The role emphasizes analysis, problem-solving, training, and advisory capabilities to optimize operations and customer outcomes across Lloyds-style insurance services in Malaysia.

Responsibilities

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short term (3 to 9 months), defined scope projects.
• Develop and maintain profitable relationships with new and existing customers.
• Assist customers with loss prevention meetings, claims issues, and product training.
• Provide training to customer and Strategic Business Unit; personnel on products and services.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve technical issues within function or unit.

Job description

Zurich Life Insurance Malaysia Berhad is seeking a results-driven professional to actively manage daily work processes within a designated territory and to build profitable relationships with customers in a supportive, compliance-driven environment.

The role emphasizes analysis, problem-solving, training, and advisory capabilities to optimize operations and customer outcomes across Lloyds-style insurance services in Malaysia.