Global Travel & Protection Support Specialist

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in assistance and insurance is seeking a Customer Assistance Coordinator to manage client interactions and provide support to travelers. This role involves handling calls, assessing needs, and collaborating with partners. The ideal candidate should possess strong English communication skills and a diploma or degree, with customer-facing experience preferred. Join a multicultural team that values development and offers career growth opportunities in Kuala Lumpur.

Benefits

Training and development programs

Work Well programs for health and wellbeing

Qualifications

• 1+ years' experience in client-facing or coordination roles, fresh graduates welcome.
• Advantage: background in insurance, medical, or travel assistance.
• Able to work rotating shifts across 7 days.

Responsibilities

• Manage inbound and outbound calls, emails, and messages for client services.
• Assess needs and arrange services/benefits based on policy coverage.
• Coordinate with service partners and internal teams to resolve cases.

Skills

Strong English (written and spoken)

Proficient with Microsoft Office

Customer-focused

Calm under pressure

Detail-oriented

Education

Diploma or Bachelor's degree in any field

Job description

A global leader in assistance and insurance is seeking a Customer Assistance Coordinator to manage client interactions and provide support to travelers. This role involves handling calls, assessing needs, and collaborating with partners. The ideal candidate should possess strong English communication skills and a diploma or degree, with customer-facing experience preferred. Join a multicultural team that values development and offers career growth opportunities in Kuala Lumpur.