Global Telemarketing & Customer Success Specialist

DHL Group; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

DHL Group in Kuala Lumpur seeks a dynamic Sales and Customer Service professional to support our international network. You will acknowledge leads, manage direct marketing programs and open new accounts, collaborating with the sales team to deliver customer-focused service.

The role emphasizes telemarketing processes, data maintenance, and identifying new business opportunities while adhering to regional standards.

Qualifications

• 2+ years in sales or customer service
• Diploma or higher with at least 1 year experience OR degree holder with less experience

Responsibilities

• Acknowledge leads and provide feedback to originators.
• Create activity reports to track performance.
• Manage direct marketing programs and follow up accordingly.
• Open accounts for new direct marketing customers.
• Collaborate with sales team and provide customer-focused service.
• Deploy telemarketing processes.
• Qualify internal and external leads and pass them to the right sales resource.
• Validate customer information and needs.
• Maintain customer database and maximize new business opportunities.
• Follow regional standards and procedures.
• Verify customer details and assess future business potential.

Skills

Sales experience

Customer service

Communication skills

Education

Diploma holder or above

Degree holder with less experience

Job description

DHL Group in Kuala Lumpur seeks a dynamic Sales and Customer Service professional to support our international network. You will acknowledge leads, manage direct marketing programs and open new accounts, collaborating with the sales team to deliver customer-focused service.

The role emphasizes telemarketing processes, data maintenance, and identifying new business opportunities while adhering to regional standards.