Global Talent & Learning Shared Service Lead

ConvaTec Inc.; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Convatec is seeking a Global Talent & Learning Tower Lead to direct the end-to-end delivery of Talent and Learning operations across regions. You will partner with COEs, People Solutions, and vendors to standardize, automate, and elevate employee experiences.

The role focuses on governance, performance metrics, and continuous improvement, ensuring scalable and compliant Talent and Learning services aligned with enterprise objectives.

Qualifications

• 10+ years progressive HR experience.
• 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams.
• Experience working within a multinational, matrixed organization.
• Proven experience leading global process standardization and transformation initiatives.
• Experience managing HR technologies, service management, and outsourced service providers.
• Knowledge of Talent Processes, Talent Management, Performance Management, Succession Planning, Leadership Development, Career Development, Talent Reviews, Learning Operations, Service Delivery, Shared Services/GBS Operations Service Management, Lean Six Sigma methodologies, and Technology Learning Management Systems.

Responsibilities

• Lead the global delivery of Talent and Learning services across regions.
• Drive standardization, simplification, and automation of Talent and Learning processes.
• Execute the Talent & Learning Tower roadmap aligned with CBS and HR strategy.
• Partner with COEs and stakeholders to align service delivery with business priorities.
• Ensure governance, compliance, and risk management across Talent and Learning operations.

Skills

Leadership

Global process standardization

Transformation initiatives

Change management

Operational Excellence

Lean Six Sigma

Stakeholder management

Education

Bachelor's degree in HR, Business Admin, Org Dev, Psychology or related field

Master's degree preferred

Tools

Cornerstone

SuccessFactors Learning

Workday Learning

Workday

SAP SuccessFactors

ServiceNow

Power BI

Tableau

Job description

The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent and Learning services delivered through the Convatec Business Services (CBS) organization. This role oversees the end-to-end delivery of global Talent and Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives. The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.

Key Responsibilities

Service Delivery Leadership Lead the global delivery of Talent and Learning services across all regions. Ensure efficient and high-quality execution of Talent and Learning processes, including: Learning administration Learning management system (LMS) support Learning reporting and analytics Performance management support Career development processes Leadership development program administration Talent cycle support Maintain global service delivery standards. Drive operational excellence through standardization, simplification, and automation.

Strategy & Transformation Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy. Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization. Lead initiatives to improve employee experience, scalability, and service efficiency. Support implementation of new Talent and Learning technologies and upgrades.

Stakeholder Management Act as the primary CBS contact for Talent Management and Learning COEs. Partner with COE leaders to align service delivery with business and talent priorities. Manage metrics and dashboards communications to COE teams.

Employee Experience & Service Excellence Champion a seamless employee and manager experience across all Talent and Learning interactions. Utilize employee feedback and service metrics to drive continuous improvement. Monitor and improve NPS, and service quality metrics. Implement best practices focused on Moments That Matter within employee development journeys.

Governance, Compliance & Risk Management Ensure compliance with company policies, regulatory requirements, and audit standards. Maintain robust controls and documentation for Talent and Learning processes. Manage vendor compliance and third-party service provider performance. Support internal and external audits as required.

Qualifications

• Education Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
• Master's degree preferred.
• Experience 10+ years of progressive HR experience.
• 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams.
• Experience working within a multinational, matrixed organization.
• Proven experience leading global process standardization and transformation initiatives.
• Experience managing HR technologies, service management, and outsourced service providers.
• Knowledge & Expertise Talent Processes
• Talent Management
• Performance Management
• Succession Planning
• Leadership Development
• Career Development
• Talent Reviews
• Learning Operations
• Service Delivery
• Shared Services / GBS Operations Service Management
• Continuous Improvement Lean Six Sigma methodologies
• Operational Excellence
• Technology Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.)
• HRIS platforms (Workday, SAP SuccessFactors)
• ServiceNow or HR case management platforms
• Reporting and analytics tools (Power BI, Tableau)

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence & critical care, and infusion care. Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care.

If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link: https://www.convatecgroup.com/privacy-policy/