Coordinator, Supply Chain

Qnity Electronics, Inc.; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Qnity Electronics, Inc. is seeking a Supply Chain Coordinator to join our Global Freight Escalation Team. The role involves monitoring urgent shipments, escalating where needed, and coordinating recovery actions with carriers, warehouses, and internal teams.

You will monitor weather, port congestion, and geopolitical events, providing clear updates and action plans. A strong English communicator with attention to detail is essential for success.

Qualifications

• Core competencies required for logistics coordination and escalation management.
• Proven ability to monitor shipments and coordinate timely escalation.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Monitor urgent and high-priority shipments and escalate to mitigate impact.
• Lead escalations with carriers, freight forwarders, warehouses, and internal teams.
• Develop and execute recovery plans to reduce shortages and disruption.
• Monitor weather, port congestion, labor activity, and geopolitical events.
• Provide clear status updates, risk assessments, and next steps.
• Manage service failures through root cause analysis and corrective action.
• Maintain escalation records, shift handoffs, and KPIs.
• Create logistics purchase orders as needed to support the team.
• Communicate with global stakeholders in English, verbally and in writing.
• Maintain SOPs, playbooks, contact lists, and escalation procedures.
• Participate in incident reviews and continuous improvement initiatives.
• Support training and cross-training for coverage continuity.
• Identify recurring risks and recommend preventive actions.

Skills

Sense of urgency

Customer focus

Critical thinking

Risk assessment

Stakeholder management

Conflict resolution

Attention to detail

Continuous improvement

Fluent English communication

Job description

Supply Chain -Coordinator

WORK SCHEDULE & COVERAGE REQUIREMENTS

This position is part of a Global Freight Escalation Team responsible for providing continuous transportation visibility and escalation management support. Resources must be willing to work assigned shifts and provide planned coverage for other FET team members so they can observe their regional holidays and scheduled vacations. Work schedules may be adjusted with advance notice to support business needs and maintain continuous team coverage.

Work Arrangement:

This position may be performed remotely or under a hybrid work arrangement, based on business needs and applicable company requirements.

The preferred staffing model consists of 1 resources, with each resource working a 40-hour compressed work week comprising 5 8-hour to provide extended operational coverage.

Work Hours

Day

Lunch Break - 1 Hour

• Thursday - 9:00 AM - 6:00 PM (MYT)
• Friday - 9:00 AM - 6:00 PM (MYT)
• Saturday - 9:00 AM - 6:00 PM (MYT)
• Sunday - 9:00 AM - 6:00 PM (MYT)

**Subject to change to cover other FET team members’ vacations and holidays.

Key Responsibilities

Monitor urgent and high-priority shipments. An urgent or high-priority shipment is one that is not moving as expected or requires enhanced tracking because a delay may cause a customer line-down event or disrupt operations at an internal plant. Identify delays, exceptions, and service risks, and coordinate timely escalation and recovery actions.

• Monitor Carrier tracking reports/systems to identify shipments not moving as planned and **escalate** to mitigate impact.
• Lead escalations with carriers, freight forwarders, warehouses, customs brokers, and internal teams.
• Develop and execute recovery plans to reduce shortages, production disruption, customer impact, and added cost.
• Monitor weather, port congestion, labor activity, geopolitical events, customs delays, and carrier disruptions.
• Provide clear status updates, risk assessments, ownership, next steps, and expected resolution timing.
• Manage service failures through complaint, root cause analysis, corrective action, and follow-up processes.
• Maintain escalation records, event timelines, shift handoffs, dashboards, KPIs, and trend reporting.
• Create logistics purchase orders as needed to support Logistics team.
• Must be comfortable communicating with global stakeholders, carriers, and logistics providers in English, both verbally and in writing.
• Maintain current SOPs, playbooks, contact lists, and escalation procedures.
• Participate in incident reviews, continuous improvement initiatives, and carrier performance discussions.
• Support training and cross-training activities to maintain coverage continuity across the global FET.
• Identify recurring transportation risks, analyze trends, and recommend preventive actions to reduce future disruptions.

CORE COMPETENCIES

Sense of urgency Customer focus Critical thinking Risk assessment Stakeholder management Conflict resolution Attention to detail Continuous improvement Fluent English communication (speaking and writing)