Coordinator, Supply Chain

Qnity; George Town; Hybrid; MYR 42,000 - 66,000; Full time

Job summary

Qnity in Malaysia is seeking a Supply Chain - Coordinator to join our Global Freight Escalation Team. The role supports continuous transportation visibility, escalation management, and coverage for regional holidays, with a 40-hour work week in a hybrid/remote setting.

You will monitor shipments, coordinate with carriers and internal teams, develop recovery plans, and maintain escalation records and KPIs while communicating in English with global stakeholders.

Qualifications

• Experience coordinating shipments and escalations with carriers
• Strong English communication skills (verbal and written)
• Ability to work in a global, fast-paced environment

Responsibilities

• Monitor urgent and high-priority shipments and identify delays
• Lead escalations with carriers, freight forwarders, warehouses and internal teams
• Develop and execute recovery plans to reduce shortages and disruption
• Maintain escalation records, event timelines, dashboards and KPIs
• Communicate status updates and next steps to global stakeholders

Skills

Sense of urgency

Customer focus

Critical thinking

Risk assessment

Stakeholder management

Conflict resolution

Attention to detail

Continuous improvement

Fluent English communication

Job description

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Supply Chain -Coordinator

Location - Kuala Lumpur OR Penang

WORK SCHEDULE & COVERAGE REQUIREMENTS

This position is part of a Global Freight Escalation Team responsible for providing continuous transportation visibility and escalation management support. Resources must be willing to work assigned shifts and provide planned coverage for other FET team members so they can observe their regional holidays and scheduled vacations. Work schedules may be adjusted with advance notice to support business needs and maintain continuous team coverage.

Work Arrangement

This position may be performed remotely or under a hybrid work arrangement, based on business needs and applicable company requirements.

The preferred staffing model consists of 1 resources, with each resource working a 40-hour compressed work week comprising 5 8-hour to provide extended operational coverage.

Work Hours

Day

Working Hours (MYT)

Lunch Break - 1 Hour

• Thursday - 9:00 AM - 6:00 PM (MYT)

• Friday - 9:00 AM - 6:00 PM (MYT)

• Saturday - 9:00 AM - 6:00 PM (MYT)

• Sunday - 9:00 AM - 6:00 PM (MYT)

**Monday and Tuesday will be week off, subject to change to cover other FET team members on vacations and holidays.

Key Responsibilities

Monitor urgent and high-priority shipments. An urgent or high-priority shipment is one that is not moving as expected or requires enhanced tracking because a delay may cause a customer line-down event or disrupt operations at an internal plant. Identify delays, exceptions, and service risks, and coordinate timely escalation and recovery actions.

• Monitor Carrier tracking reports/systems to identify shipments not moving as planned and elevate to mitigate impact.

• Lead escalations with carriers, freight forwarders, warehouses, customs brokers, and internal teams.

• Develop and execute recovery plans to reduce shortages, production disruption, customer impact, and added cost.

• Monitor weather, port congestion, labor activity, geopolitical events, customs delays, and carrier disruptions.

• Provide clear status updates, risk assessments, ownership, next steps, and expected resolution timing.

• Manage service failures through complaint, root cause analysis, corrective action, and follow-up processes.

• Maintain escalation records, event timelines, shift handoffs, dashboards, KPIs, and trend reporting.

• Create logistics purchase orders as needed to support Logistics team.

• Must be comfortable communicating with global stakeholders, carriers, and logistics providers in English, both verbally and in writing.

• Maintain current SOPs, playbooks, contact lists, and escalation procedures.

• Participate in incident reviews, continuous improvement initiatives, and carrier performance discussions.

• Support training and cross-training activities to maintain coverage continuity across the global FET.

• Identify recurring transportation risks, analyze trends, and recommend preventive actions to reduce future disruptions.

CORE COMPETENCIES

• Sense of urgency
• Customer focus
• Critical thinking
• Risk assessment
• Stakeholder management
• Conflict resolution
• Attention to detail
• Continuous improvement
• Fluent English communication (speaking and writing)

Join our Talent Community (https://careers.qnityelectronics.com/us/en/jointalentcommunity) to stay connected with us!

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (https://www.qnityelectronics.com/accessibility.html) .

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (https://careers.qnityelectronics.com/us/en/compensation-and-benefits-final) .

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