Manager, IT SAP Support

Abbott Laboratories; Kuala Lumpur; On-site; MYR 240,000 - 300,000; Full time

Job summary

Abbott Laboratories in Malaysia is seeking a Manager, IT SAP Support to lead SAP and related business systems support teams, aligning with global IT and business stakeholders to ensure stable, high-performing operations. Travel up to 15% may be required to support international initiatives and deployments.

The role covers SAP production support across S/4HANA, ECC, SD, FI/CO, MM, WM and EDI, with Hypercare for major implementations, team development, budgeting, and regulatory compliance

Qualifications

• Bachelor's Degree in Computer Science, IT, Business or related discipline.
• 10 years of IT experience with SAP support, delivery or project management.
• Hands-on SAP experience: S/4HANA, ECC, SD, FI/CO, MM, WM, and EDI.
• Strong stakeholder management and communication across technical and business teams.

Responsibilities

• Lead intake, prioritization, and resolution of SAP production support tickets.
• Ensure services meet SLAs and drive improvements in service quality.
• Manage Hypercare activities for major SAP implementations with readiness and metrics.
• Develop and coach a team of employees and contractors; oversee resource planning and performance.
• Review change requests, risk assessments, outage communications, and performance reporting.
• Manage budgets and ensure IT governance, quality, and regulatory compliance including FDA and GxP.

Skills

SAP support leadership

Stakeholder management

Cross-functional collaboration

Education

Bachelor's Degree in Computer Science, Information Technology, Business, or related discipline

Tools

S/4HANA

ECC

SD

FI/CO

MM

WM

EDI

Job description

JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with a global healthcare leader. Opportunities to collaborate with diverse teams across multiple countries and business divisions. A company recognized as one of the world's most admired organizations and a great place to work. An inclusive culture that values diversity, innovation, and continuous improvement.

The Opportunity This position supports Abbott's global commercial operations across Diagnostics, Nutrition, Diabetes Care, and Established Pharmaceuticals businesses. As the Manager, IT SAP Support, you will lead SAP and related business systems support teams, ensuring stable, reliable, and high-performing business operations while partnering with business stakeholders and global IT teams worldwide.

What You'll Work On Lead the intake, prioritization, and resolution of SAP production support tickets across S/4HANA functional areas. Ensure support services are delivered within agreed service level expectations and drive continuous improvements in service quality and efficiency. Manage Hypercare activities for major SAP implementations, including support readiness, user enablement, metrics reporting, and exit criteria management. Build strong partnerships with business stakeholders and the SAP Center of Excellence to ensure operational excellence and customer satisfaction. Lead and develop a team of employees and contractors, ensuring appropriate resource planning, coaching, and performance management. Review and approve change requests, risk assessments, system outage communications, and operational performance reporting. Manage operational budgets and ensure compliance with IT governance, quality, and regulatory requirements, including FDA and GxP standards.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a related discipline.
• 10 years of IT experience with increasing responsibility in SAP support, delivery, or project management.
• Hands-on experience supporting SAP environments, including S/4HANA, ECC, Sales & Distribution (SD), FI/CO, Materials Management (MM), Warehouse Management (WM), and EDI.
• Strong stakeholder management and communication skills with the ability to work across technical and business teams.

Preferred Qualifications

• Prior experience in the healthcare, pharmaceutical, medical device, or life sciences industry.
• Experience leading geographically dispersed teams in a global organization.
• Proven success working in complex, matrixed environments.
• Strong leadership, coaching, and people development capabilities.
• Experience with GxP validation and regulated environments.
• Ability to travel internationally up to 15% as business needs require.

Why Join Abbott?

At Abbott, you'll have the opportunity to shape and support critical business systems that help improve lives around the world. Join a collaborative, innovative environment where your expertise will drive operational excellence and support healthcare advancements globally.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Business Relationship Management

DIVISION: BTS Business Technology Services

LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 15 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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