Global Sales Support

Toll Group; Penang; On-site; MYR 50,000 - 90,000; Full time

Job summary

Toll Group in Malaysia is seeking a proactive Global Sales Support Executive to back international commercial operations. You will coordinate quotations, manage the end-to-end process in Quote & Book, and prepare customer quotes using system rates.

The role requires 2–4 years in sales support or freight forwarding with strong Excel skills and superb stakeholder management across global teams. Ideal candidates will have hands-on experience preparing Air Freight and Ocean Freight quotations,

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or related field.
• 2-4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.
• Hands-on experience preparing Air Freight and Ocean Freight quotations.
• Knowledge of international freight forwarding and logistics processes preferred.
• Experience with Quote & Book, CargoWise, SAP or other logistics systems is an advantage.
• Strong communication and stakeholder management across global teams.
• Excellent organizational skills with attention to detail and ability to manage multiple priorities.
• Customer-focused with analytical and problem-solving abilities.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.
• Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.
• Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.
• Update missing rates within the Quote & Book system and ensure quotations are completed accurately.
• Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.
• Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.
• Support the Sales team with customer presentations, proposals, and other commercial documentation.
• Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.
• Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.
• Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Skills

Communication

Stakeholder management

Attention to detail

Multitasking

Education

Bachelor/Diploma in Logistics

Tools

Excel

Word

Outlook

SAP

CargoWise

Job description

Toll Group is looking for a proactive and customer-focused Global Sales Support Executive to support international commercial operations.

Key responsibilities:

Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.

Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.

Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.

Update missing rates within the Quote & Book system and ensure quotations are completed accurately.

Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.

Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.

Support the Sales team with customer presentations, proposals, and other commercial documentation.

Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.

Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.

Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Requirements:

Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related field.

2-4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.

Hands-on experience preparing Air Freight and Ocean Freight quotations.

Knowledge of international freight forwarding and logistics processes is preferred.

Experience with Quote & Book, CargoWise, SAP, or other logistics systems is an advantage.

Strong communication and stakeholder management skills with the ability to collaborate across global teams.

Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.

Customer-focused with strong analytical and problem-solving abilities.

Proficient in Microsoft Excel, Word, and Outlook.

Able to work independently with minimal supervision while managing pricing and quotation activities.