Global Sales Support

Toll Global Forwarding (Malaysia) Sdn Bhd; Penang; On-site; MYR 54,000 - 72,000; Full time

Job summary

Toll Group is seeking a proactive Global Sales Support Executive to assist international commercial operations from our Penang region. You will coordinate quotations, manage end-to-end quote processes, and support the sales team with proposals and documentation.

The role requires 2–4 years in sales support or freight forwarding, with hands-on experience in air and ocean freight quotations. Proficiency in Quote & Book, CargoWise, and SAP is advantageous, along with strong Excel skills.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related field.
• 2–4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.
• Hands-on experience preparing Air Freight and Ocean Freight quotations.
• Knowledge of international freight forwarding and logistics processes is preferred.
• Experience with Quote & Book, CargoWise, SAP, or other logistics systems is an advantage.
• Strong communication and stakeholder management skills with the ability to collaborate across global teams.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Customer-focused with strong analytical and problem-solving abilities.
• Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

• Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.
• Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.
• Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.
• Update missing rates within the Quote & Book system and ensure quotations are completed accurately.
• Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.
• Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.
• Support the Sales team with customer presentations, proposals, and other commercial documentation.
• Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.
• Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.
• Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Skills

Communication

Stakeholder management

Attention to detail

Multi-tasking

Microsoft Excel

Education

Bachelor's or Diploma in related field

Tools

Quote & Book

CargoWise

SAP

Job description

Toll Group is looking for a proactive and customer-focused Global Sales Support Executive to support international commercial operations.

Key responsibilities:

Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.

Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.

Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.

Update missing rates within the Quote & Book system and ensure quotations are completed accurately.

Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.

Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.

Support the Sales team with customer presentations, proposals, and other commercial documentation.

Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.

Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.

Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.

Requirements:

Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related field.

2–4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.

Hands-on experience preparing Air Freight and Ocean Freight quotations.

Knowledge of international freight forwarding and logistics processes is preferred.

Experience with Quote & Book, CargoWise, SAP, or other logistics systems is an advantage.

Strong communication and stakeholder management skills with the ability to collaborate across global teams.

Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.

Customer-focused with strong analytical and problem-solving abilities.

Proficient in Microsoft Excel, Word, and Outlook.

Able to work independently with minimal supervision while managing pricing and quotation activities.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Our mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Our mission

Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving, is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.

Why Toll

Why join us? At Toll you will be connected to a world of opportunity. Our global network exposes you to industry leading ideas, best practice processes, innovation, equipment, and technology. And our people? We employ some of the most experienced and talented individuals in the industry, ready to collaborate and support you on your career journey.