Global Sales Support Specialist - Quotation & Booking

Toll Global Forwarding (Malaysia) Sdn Bhd

Penang

On-site

MYR 54,000 - 72,000

Full time

8 days ago

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Job summary

Toll Group is seeking a proactive Global Sales Support Executive to assist international commercial operations from our Penang region. You will coordinate quotations, manage end-to-end quote processes, and support the sales team with proposals and documentation.

The role requires 2–4 years in sales support or freight forwarding, with hands-on experience in air and ocean freight quotations. Proficiency in Quote & Book, CargoWise, and SAP is advantageous, along with strong Excel skills.

Qualifications

Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or a related field.
2–4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.
Hands-on experience preparing Air Freight and Ocean Freight quotations.
Knowledge of international freight forwarding and logistics processes is preferred.
Experience with Quote & Book, CargoWise, SAP, or other logistics systems is an advantage.
Strong communication and stakeholder management skills with the ability to collaborate across global teams.
Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
Customer-focused with strong analytical and problem-solving abilities.
Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.
Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.
Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.
Update missing rates within the Quote & Book system and ensure quotations are completed accurately.
Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.
Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.
Support the Sales team with customer presentations, proposals, and other commercial documentation.
Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.
Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.
Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.