Quotation & Global Sales Support Specialist

Toll Group

Penang

On-site

MYR 50,000 - 90,000

Full time

6 days ago

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Job summary

Toll Group in Malaysia is seeking a proactive Global Sales Support Executive to back international commercial operations. You will coordinate quotations, manage the end-to-end process in Quote & Book, and prepare customer quotes using system rates.

The role requires 2–4 years in sales support or freight forwarding with strong Excel skills and superb stakeholder management across global teams. Ideal candidates will have hands-on experience preparing Air Freight and Ocean Freight quotations,

Qualifications

Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Freight Forwarding, or related field.
2-4 years of experience in Sales Support, Customer Service, Freight Forwarding, or Commercial Operations.
Hands-on experience preparing Air Freight and Ocean Freight quotations.
Knowledge of international freight forwarding and logistics processes preferred.
Experience with Quote & Book, CargoWise, SAP or other logistics systems is an advantage.
Strong communication and stakeholder management across global teams.
Excellent organizational skills with attention to detail and ability to manage multiple priorities.
Customer-focused with analytical and problem-solving abilities.
Proficient in Microsoft Excel, Word, and Outlook.

Responsibilities

Coordinate the receipt of quotations and pricing information from the global Toll network to prepare accurate customer quotations.
Manage the end-to-end quotation process through the Quote & Book platform, ensuring timely and accurate completion.
Prepare and issue customer quotations using existing system rates or coordinate with origin, destination, and regional product teams to obtain missing pricing.
Update missing rates within the Quote & Book system and ensure quotations are completed accurately.
Manage quotation amendments, revised customer requirements, target-rate requests, and customer enquiries in collaboration with internal stakeholders.
Proactively follow up on quotations to maximize conversion into customer bookings and business opportunities.
Support the Sales team with customer presentations, proposals, and other commercial documentation.
Ensure timely responses to customer and internal sales enquiries while maintaining a high standard of customer service.
Conduct follow-ups with customers after quotation submission to confirm receipt, address enquiries, identify booking opportunities, and keep the responsible salesperson informed.
Contribute to continuous process improvement initiatives and support ad-hoc projects as assigned.