Global Sales & Export Operations Specialist

Beryl's Chocolate & Confectionery Sdn Bhd; Bandar Baru Bangi; On-site; MYR 33,000 - 61,000; Full time

Job summary

Beryl's Chocolate & Confectionery Sdn Bhd is seeking a Sales Administration Executive to support day-to-day sales operations, invoice processing, and coordination with production and export teams. The role emphasizes accuracy in orders, records, and customer communications within a fast-paced manufacturing environment.

Candidates should have at least a diploma or higher, with 2 years in manufacturing, and proficiency in Bahasa Malaysia, English and Mandarin. SQL knowledge is an advantage.

Qualifications

• Candidate must possess at least SPM/STPM/Diploma/Degree or its equivalent.
• At least 2 years of working experience in manufacturing industry.
• Proficiency in Bahasa Malaysia, English and Mandarin.
• Good interpersonal, communication, negotiation and persuasion skills.
• Ability to work within deadlines and multi-task in a fast-paced environment.
• Possess positive attitude, self-motivated and self-discipline.
• Must be computer literate with knowledge in using SQL will be an added advantage.

Responsibilities

• Assist in the day-to-day operations of the Sales Department.
• Receive, process and maintain proper records of incoming customer orders.
• Forward confirmed customer orders to the Production Department for processing.
• Liaise with the Production Department regarding production schedules, job-sheet status, stock availability and order completion.
• Provide administrative and operational support to members of the sales team.
• Maintain accurate and up-to-date departmental databases, customer records, sales documents and filing systems.
• Establish and maintain good working relationships with existing and potential customers.
• Monitor existing orders and take the necessary action on any changes, including cancellations, order holds, amendments and payment status.
• Prepare and issue invoices, credit notes and other relevant sales documents accurately and on time.
• Prepare export invoices, packing lists, delivery orders and other export-related commercial and shipping documents.
• Apply for and obtain the necessary export certificates, permits and supporting documents, including Certificates of Origin, health certificates, free-sale certificates and any other documents required by the importing country or customer.
• Ensure that all export documentation complies with customer requirements, shipping instructions, customs regulations and the requirements of the destination country.
• Liaise with customers, freight forwarders, shipping lines, transporters, customs agents, banks, government authorities and certification bodies to ensure smooth and timely export shipments.
• Coordinate the preparation, checking and submission of shipping documents, including Bills of Lading, Air Waybills and other documents required for customs clearance and payment processing.
• Monitor export shipment schedules and keep customers and relevant internal departments informed of shipment and delivery status.
• Maintain complete and accurate records of export invoices, certificates, permits, shipping documents and customer correspondence for audit and compliance purposes.
• Ensure that customers receive the required level of service and that enquiries and complaints are handled promptly and professionally.
• Monitor and coordinate planned deliveries and sales orders and prepare daily reports on goods delivered or shipped.
• Follow up on outstanding payments, shipping documents and any export-related issues that may delay the processing or delivery of orders.
• Undertake any other duties and responsibilities assigned by Management from time to time.

Skills

Bahasa Malaysia proficiency

English proficiency

Mandarin proficiency

Communication skills

Interpersonal skills

Multitasking

Education

SPM/STPM/Diploma/Degree or equivalent

Tools

SQL

Job description

Beryl's Chocolate & Confectionery Sdn Bhd is seeking a Sales Administration Executive to support day-to-day sales operations, invoice processing, and coordination with production and export teams. The role emphasizes accuracy in orders, records, and customer communications within a fast-paced manufacturing environment.

Candidates should have at least a diploma or higher, with 2 years in manufacturing, and proficiency in Bahasa Malaysia, English and Mandarin. SQL knowledge is an advantage.