Global Operations Command Center Analyst

Prometric; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Structured onboarding program

Mentoring and career development

Job summary

Prometric is seeking an Operations Command Center Analyst in Kuala Lumpur to support global exam delivery operations. The role blends operational oversight, analytics, and technology coordination across APAC, EMEA, and AMER regions.

The ideal candidate is detail-oriented, adaptable, and comfortable in a fast-paced, globally distributed environment, with hands-on exposure to enterprise systems and cross-functional collaboration. Structured onboarding and mentoring are provided.

Qualifications

• > Fluent in English; additional languages a plus.
• "> Experience gathering operational requirements and understanding validation and best-practice frameworks.
• "> Comfortable working with business and technology systems in a professional environment.

Responsibilities

• Plan, coordinate, and execute cross-functional OCCs across APAC, EMEA, and AMER regions.
• Monitor operational and technical escalations affecting exam delivery and candidate experience.
• Partner with internal stakeholders to identify root causes, trends, and improvement opportunities.
• Translate business requirements into actionable deliverables and change management.
• Identify and mitigate risks to core testing operations.
• Develop and document SOPs, playbooks, and knowledge base articles.

Skills

Fluent English

Report writing

Analytical thinking

Requirements gathering

Technical aptitude

Cross-functional collaboration

Time zone flexibility

Adaptability

Tools

Microsoft Excel

Microsoft 365 (Teams, SharePoint, OneDrive)

Power BI

Power Automate

Fabric

SharePoint

Teams

Job description

Prometric is seeking an Operations Command Center Analyst in Kuala Lumpur to support global exam delivery operations. The role blends operational oversight, analytics, and technology coordination across APAC, EMEA, and AMER regions.

The ideal candidate is detail-oriented, adaptable, and comfortable in a fast-paced, globally distributed environment, with hands-on exposure to enterprise systems and cross-functional collaboration. Structured onboarding and mentoring are provided.