Operations Reporting Specialist: Data & Insights

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Associate in Operations Reporting to support daily production of reports and related distribution. You will analyze projects, advise on reporting decisions, and help build/improve reporting processes.

The role emphasizes creating new reports, partnering with project managers, and ensuring accurate, timely delivery to clients. Strong communication and MS Office proficiency are essential.

Qualifications

• Bachelor's degree in related field with 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology including Oracle or familiarity with SQL.
• Strong communication, organization, and time management skills.

Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via e-mail and electronic feeds.
• Maintain existing reports and monthly/year-to-date summaries.
• Develop trending reports on request basis.

Skills

Communication skills

MS Office

Time management

Detail oriented

Relationship building

Education

Bachelor's degree in related field

Tools

Oracle

SQL

Job description

Concentrix in Kuala Lumpur is seeking an Associate in Operations Reporting to support daily production of reports and related distribution. You will analyze projects, advise on reporting decisions, and help build/improve reporting processes.

The role emphasizes creating new reports, partnering with project managers, and ensuring accurate, timely delivery to clients. Strong communication and MS Office proficiency are essential.