Global Ocean Freight Operations Leader

ECU Worldwide; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

ECU Worldwide Malaysia, part of ECU Worldwide, is seeking an experienced Import & Export Operations Manager to lead ocean freight operations and drive operational excellence. This role requires building strong stakeholder relationships and delivering exceptional customer service in a fast-paced logistics environment.

The successful candidate will coordinate with customers, overseas partners, carriers, and internal teams, ensuring timely shipment processing, accurate documentation, and proactive

Qualifications

• Extensive experience in import and export operations.
• Strong stakeholder relationship skills.
• Customer-focused with ability to drive operational excellence.

Responsibilities

• Oversee daily import and export operations to ensure timely shipments.
• Handle export documentation and data entry to comply with standards.
• Coordinate with customers, overseas partners, carriers and internal teams.
• Monitor shipment progress and resolve issues proactively.
• Review monthly P&L and submit reports within timelines.
• Negotiate buying rates with carriers and NVOCCs to optimize profitability.
• Maintain relationships with carriers and logistics partners.
• Update internal tariffs based on market rates and validity periods.
• Support sales in business development and customer inquiries; promote ECU360.
• Coordinate with overseas offices and respond to inquiries; provide updates to management.

Skills

Ocean freight operations

Stakeholder management

Customer service

Negotiation

Job description

ECU Worldwide Malaysia, part of ECU Worldwide, is seeking an experienced Import & Export Operations Manager to lead ocean freight operations and drive operational excellence. This role requires building strong stakeholder relationships and delivering exceptional customer service in a fast-paced logistics environment.

The successful candidate will coordinate with customers, overseas partners, carriers, and internal teams, ensuring timely shipment processing, accurate documentation, and proactive